product faqs & contact
Your order will be shipping from New Zealand and you may be charged duty fees payable to your local customs office on arrival. We have no influence over these fees, they will be your responsibility to cover and we therefore recommend you look into this before placing your order. Your local customs office should be able to answer any queries you may have. Your order will be delivered to the delivery address provided by you (please ensure the contact phone number is that of the recipient of the package) and you will receive tracking details via email from our carrier once your order is on its way.
Although we'll do our best to cancel your order for you, because they are automatically processed and sent off to you asap, we can't always catch them in time. If you decide to cancel your order and we haven't been able to catch it in time, all associated freight costs including any failed delivery fees (for a refused order) will be deducted from what is refunded to your account.
You will receive an order confirmation email once payment is complete. If you do not see an email come through your inbox, please check your spam folder or contact us using the contact us form
We will arrange for your order to be sent from within the country of delivery where we can, in most cases by courier. If we are shipping your order internationally, contact us to request tracking details if you need them. If you are based in the USA, feel free to call your delivery company directly at 1-800-GO-FEDEX to track your order. Be sure to have your delivery address on hand for the FedEx team.
No, unfortunately we can only deliver to a physical address. Buggies are big!
Orders will be processed and sent for dispatch the day they are placed, or the following business day for orders placed over the weekend. For delivery time frames, please read our shipping information.
We are often available on live chat - try this first as it is the fastest way to talk to us! Alternatively, send us an enquiry via the 'contact us' . Please provide your order reference number (e.g MB123456 and as much any other details as possible to prevent further delays.
Please refer to our warranty policy here.
Your product will be covered for manufacturing faults for up to one year from date of purchase. An extendable warranty is available with registration of your brand new product or by additional purchase.
If you have any problems with your product, contact our customer care team through our Contact Us form or our live chat service.
To register your products, please sign up and/or Log in. In addition to product registration, you can also access:
- order history
- online support with your products
- important notices for updates/recalls
When you register your products, you instantly gain an extended warranty valid up to 2 years after date of purchase. You'll also have a digital record of all your Mountain Buggy purchases and receipts in one location.
Please refer to our Returns Policy here.
A Mountain Buggy gift card is the perfect gift solution. A pre-loaded gift card with either CAD $25, $50, or $100 that can be used to purchase anything on our web store.
A Mountain Buggy gift card can only be used on the store purchased. For example, if your gift card was purchased on our Canadian website, it cannot be redeemed on the Australian website and vice versa. As such, if you wanted to purchase a gift card for someone in another country, please ensure you purchase from the gift card user’s own country.
Gift cards have no expiry date from date of purchase.
Gift card amounts are preset to convenient denominations that offer a range of values. You can purchase multiple vouchers if you wish to make up a certain figure. To see the amounts available, they can be seen on our gift card page here
On purchase, your gift card code will be emailed to the address used to purchase the gift card. Check your spam folder if you do not see the email. No email? Contact us here
If you're unsure what amount is left on your gift card, please contact us here or on our live chat. We can check the remaining balance on your gift card, along with its expiry date. Please have the last 4 digits of your gift card code on hand when inquiring.
Any items available on our webshop can be purchased with a gift card. Please note that gift cards can only be redeemed in the region they were originally purchased in. (As such, if you wanted to purchase a gift card for someone in another country, please ensure you purchase from the gift card users own country.)
Yes, you can use as many gift cards as you want on an order.
Yes. If the total order amount exceeds the balance of the gift card, you can simply use a different payment method to pay the remaining balance.
All gift card purchases are final and cannot be returned or refunded under any circumstances. Gift cards are under no circumstances redeemable for cash.
While $100 is the maximum amount you can put on a single gift card, you can purchase multiple gift cards that add up to your desired amount.
Once a gift card is generated, the amount on the said gift card cannot be increased, however, you can purchase additional cards as needed.
We’ve very sorry to hear about your gift card. Unfortunately, we cannot replace gift cards if their code has been stolen or misplaced. We can, however, resend the code for unused gift cards to the original purchaser’s email address.